Shipping policy

Thank you for visiting and shopping at MeleKulu Jewelry. 

Please take the time to review our shipping policy below. 

Domestic & International Shipping Policy

Shipment Processing Time

All orders are processed within 2–3 business days of receipt. Orders are not processed on the weekends (Saturday and Sunday) and not on public holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email. 

Please Note, during holiday and peak seasons our shipping carries are doing their best to deliver your order on time to you. 

Shipping Rates- US Domestic  

Shipping charges for your order will be calculated and displayed at checkout.

All orders over $75.00 qualify for Free Standard Shipping 

Standard Shipping Rate- $9.95

Shipment to P.O. boxes or APO/FPO addresses

MeleKulu Jewelry ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes- US Domestic & International

MeleKulu Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages- US Domestic & International

MeleKulu Jewelry is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim. 

International Shipping Rates- WORLD WIDE

All orders over $100.00 qualify for Free Standard Shipping 

Standard Shipping Rate- $20.00

Incorrect Shipping Addresses and Refused Delivery- US Domestic & International

We make every attempt to validate the shipping address provided at checkout to ensure its recognized as a valid address by our shipping carrier. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

MeleKulu Jewelry will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments- US Domestic & International

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Send us an email to sales@melekulujewelry.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Please allow up to 30 days for the investigation to be completed.